FAQ

What is dry cleaning?

Dry cleaning is a process to clean your garments without using water or anything water based, a liquid is used that does not contain any water.

What Types of Laundry do you clean?

We clean both personal laundry and laundry for businesses.

Do you charge a delivery fee on your home delivery service?

No we don’t add any additional charge on our home pickup and delivery service. We do not charge a pickup or delivery fee of any kind. (Minimum Order Rs. 300/-)

How do I know which of my garments needs to dryclean?

Any quality fabric should be dry cleaned. Satin, silk, chiffon, tulle wool, acetate, linen, organza, polyester and any fabrics used in leather or suede should all be drycleaned.

Also any clothing with embellishments, such as fancy bead work should be professionally cleaned. You may also check the labels of your clothing for proper care.

How long does it take to have my item returned?

Shine Laundry provides different turnaround time to suit your needs. Our normal cleaning takes 4-5 working days, however if you would like to get things done faster, we also provide EXPRESS DELIVERY SERVICE in 24 hours for Laundry & dry cleaning.

What should i do before sending my dry clean & laundry item?

Customers must inspect all articles and counting or quantity upon collection. Any complaint shall be made known at the time of collection as Reward Laundry.com shall not be responsible for subsequent complaint/s.

All ornaments and buttons like plastic, glass, metal types, etc, must be removed by customers before cleaning. We will not bear responsibility for lost of any item or parts of garment.

For curtain cleaning, please remove and keep all curtains hook before sending, this is to avoid missing item on your curtain accessories.

The Company cannot be held responsible for loss of buttons, ornaments or anything left in pockets or any part of the garment.

How do I request for a laundry or dry clean pick up?

There are several ways you could reach us:

·         Call our Hotline at 9776666910 (Daily 8am – 8pm)

·         Email us at hello@shinelaundry.in

·         Book online at our Appointment Booking Page

·         You may send Text Message/ WhatsApp Message at 9776666910 (Daily 8am – 8pm)

Can I get a same day pick up?

When you call us, we will immediately locate our team of drivers. If your location is nearby one of our staff, we could process an immediate pick up for you. Otherwise, please book at least 1 day in advance to avoid disappointment. So, best is to call our hotline (9776666910) for instant confirmation.

Can I have my laundry pick up & delivery at different locations?

Yes. Please make a note to our staff you have a different delivery address during the collection. Our staff would schedule a delivery at different address accordingly.

Do you provide hand wash services?

Yes. We clean your garments according to label. Our experience staff perform checking on each items upon arrival at the factory. Garments with delicate washing requirement will be handled separately!

Can I have my items back folded instead of on hangers?

Yes. We understand this is easier for traveling. Make a remark on which item you would like to be folded and we would handle them for you!

Do you offer corporate rate to companies?

Yes. we offer long term corporate rate to companies staffs and their families. At 15% discount, our corporate member could enjoy all our services includes laundry, dry cleaning, alteration, wedding gown cleaning etc. Drop us an email at hello@shinelaundry.in stating your interest. We will get back to you within 24 hours!

Do you offer corporate rate to companies?

Yes. we offer long term corporate rate to companies staffs and their families. At 15% discount, our corporate member could enjoy all our services includes laundry, dry cleaning, alteration, wedding gown cleaning etc. Drop us an email at hello@shinelaundry.in stating your interest. We will get back to you within 24 hours!

How do I cancel my appointment?

Simply call us at 9776666910 before the appointment to reschedule!

Do you clean office/retail space curtains?

Yes we do. Please contact us directly to discuss your requirement. After hour dismantling and installation can be arranged case by case basis.

Do you guarantee your work?

While we can assure you that our dry cleaning process is gentle on the curtains, there are still risks involved. Curtains do deteriorate over time and due to Singapore weather, some curtains become weak after years of sunlight. We will advise customers to replace new curtains if it is deem that the curtains are very old or material is likely to be unable to take the dry clean treatment.

Can you remove stains on my curtains?

Curtain stains may be hard to remove as they normally harden after being exposed to sunlight and had been there for a period of time. Shine Laundry will do our best to remove stains. However, total removal of stains is not guaranteed.

What is perc?

Perc or perchloroethyline is the chemical solvent used in dry cleaning. It is clear, colorless liquid that has a sharp, sweet odor and evaporate quickly. It is an effective cleaning solvent and is used by most professional dry cleaners, because it removes stains and dirt from all common types of fabrics.
perc usually doesn’t cause clothes to shrink nor dyes to bleed.
 

What happen to shrinkage & colour fading for Load Wash?

Shine Laundry will not bear the responsibility for any Laundry wash, shrinkage and colour runs. The company cannot be held responsible for loss or damage due to load wash service (wash by per kilogram).

Is the pricing include gst?

We are GST registered company. Hence, the rate you are seeing at our website or outlet will be the final price.

What happen if stain cannot be removed?

We promised to help our customers to remove stains with all possible effort in our knowledge and experience. However, we could not guarantee total stain removal.

Stains can be removed upon customer’s request and will be done at his/her risks with additional charges.

What happen if my item is Missing/ Damage?

In the event of loss or damage to article for which we may accept liability, if any, will be based on the depreciated value of the article, not exceeding 5 times the service charges, and capped at the maximum of Rs.300 per article for total loss cases.

Do you provide laundry services outside Bhubaneswar?

Sorry currently we are working in all around Bhubaneswar and near by places. This facility will be available soon.